The Right Answers for the Right Questions
What does the company bill out for their professional services?
It is often overlooked but later realized that not all companies bill for services in an ethical manner. Make sure you are comfortable with their billing procedures and practices.
What services and support do they provide to assure you and your patients get the most out of the testing.
Look for services such as patient scheduling assistance, insurance verification on your behalf, billing services and support with claims and appeals. These ancillary services are important components of a superior company.
What are their limitations as to Medicare and Medicaid?
Look for a company that will accommodate the needs of your practice and all of your patients.
Are there contractual commitments, testing quotas or financial obligations?
A solid company should provide services without limitations, exceptions and ongoing fees.
What are their policies on billing patients and legal assurances?
Find out in advance from the company versus later from your patients.
Ask for legal compliance documentation regarding HIPAA, STARK. This should be provided without question. Know the rules, have the documents and ask the questions.